Service Intro
We help you achieve sustainable, organic growth by putting your customers at the center of your company’s strategy. Our approach tests every element of your customers’ experience, delivering optimal interactions at every touchpoint.
From our breakthrough research on customer loyalty to our proven approach to customer episode redesign, we offer the insights to help you realize the full sales and marketing potential.
We don’t just help your organization develop a rock-solid strategy; our team will help you execute on every ambition, providing the tools, diagnostics and benchmarks necessary to transform how you serve your customers and earn their lasting devotion.
Transform your marketing with a practical, proven combination of analytics, customer-centric data insights and a test-and-learn approach. We’ll help you make immediate progress and build the internal skills you need to continue delivering the right messages to your customers. We bring a powerful combination of analytics, creativity and business understanding to your organization’s marketing efforts.
Our approach helps you build internal processes that are flexible, so you can test for results and adapt continuously and quickly, making rigorous test-and-learn capabilities a core element of your marketing culture.
At Lavinia Consulting, we work with you to review and, where appropriate, refine or develop your Strategic Plan. Being clear on your value propositions is the start from which we build a clear perspective on the right customers for your business to target and the potential of the market open to you. We then work in partnership with your leadership team to build a comprehensive sales and marketing strategy for your business covering the following areas as appropriate to your requirements:
-Market & Customer Insight
-Sales & Marketing Tools & Processes
-Sales & Marketing Management
-Vision & Leadership